Web3 FAQ

Wallet and Web3
questions

Check the current app screens first, especially for setup, recovery, and transactions. The Web3 page explains the terms used here.

Web3 and wallet FAQ

  • Do I need to set up a wallet before using ESPL?

    Follow the setup method currently shown in the app. Wallet requirements may depend on the challenge and app version.

    For the terms used on these screens, see the Web3 page.

  • Is personal information stored on the blockchain?

    See the current privacy policy for how ESPL handles personal information and step data.

    Blockchain transaction records may be public. Before confirming, check the sending address, receiving address, asset, network, amount, and fee.

  • How is wallet access managed?

    The available sign-in, wallet, and recovery methods depend on the current app version and wallet provider.

    See the wallet provider's current documentation and the instructions shown in the app.

    Do not send a private key, recovery code, passkey, or other recovery information to support or another person.

  • If I lose my device, can I recover the wallet?

    Do not assume recovery is available until you have confirmed the current method shown in the app.

    Before replacing, resetting, or losing access to a device, review the current backup and recovery guidance. Contact support first if anything is unclear.

  • How long does a login session last?

    Session behavior may change by app version, device, and security settings.

    If the app asks you to sign in again, use the method currently shown on screen. Do not approve a request you did not initiate.

  • What should I do if the wallet provider is unavailable?

    Do not repeat transactions or change wallet settings until the service status and current recovery guidance are clear.

    Check the provider status and trust information and contact ESPL support if the issue continues.

  • Can I export or import wallet information?

    Only use an export or import option if it is currently shown and documented for your app version.

    Keep exported information private. Confirm the wallet address, asset, and network before moving anything.

  • How can I reduce wallet risk?

    Every wallet and online service has risks.

    Keep the app and operating system updated, confirm every transaction, and do not share recovery information.

    For provider information, see the Trust Center and current documentation.

For anything not covered here, please reach out via the contact form.