Help / overview

Before you start using ESPL

Check step-data permissions and the network and balance required for a challenge.

Allow ESPL to use step data

The way ESPL reads steps varies by device, OS, and app version. First, follow the instructions currently shown in the app and allow access to step or physical-activity data.

  • On iPhone, check that ESPL has permission to read Steps.
  • On Android, ESPL uses the device’s physical-activity data by default. Health Connect is optional when it appears in the current app and is supported by the device and OS.
  • You do not need to install a particular third-party health app unless the current app instructions say it is needed for your device.

After setup, check your steps on the challenge screen. New data may take some time to appear. If no steps appear, check permissions for ESPL and the device, then restart the app. If the issue continues, contact support with your device model and OS version.

See Sign-up and login and Step counting on Android for more information.

Before starting a challenge

Creating a challenge or sending a blockchain transaction may require a supported crypto-asset or token on the selected network, as well as a fee. Check the current app screen for the available networks and assets, required amount, and fee before confirming an action.

  • No particular crypto-asset exchange or external wallet is required.
  • If you use an external service, check the provider’s latest information about regional availability, supported assets, fees, and identity verification.
  • Before sending, confirm that the destination address, network, asset, and amount all match. A transfer on the wrong network may not be reversible.
  • Processing time varies with the external service and blockchain conditions. Do not rely on a fixed arrival time; check the transaction status in both the sending service and ESPL.

See Networks and wallets for currently available items and Receiving for how to find your receiving address.

Never give your private key, verification code, or password to anyone. If someone claiming to be support asks you to enter or send one, stop and contact support through the official channel.

Back to Help index